Commendations

From: kathycheetham@hotmail.com
To: shweta_compasstours@hotmail.com
Date: Tue, 1 Apr 2008 12:49:41 +1000
CC: despina.marias@pipelinetrust.com.au
Subject:Feedback

Dear Shweta,

Just wanted to say a huge thank you for organising our recent trip to India.

We loved the tour & your country.

We enjoyed both north & south, they are very different.

The train trip was very daunting; we did not expect to have to share a cabin especially with men & no other westerners in sight. The hotels were mostly very good with the exception of The Corus, Delhi, which you had advised me about & the last hotel at Kovalam, which was not very good.

Our driver in the south Rajeev was delightful & very patient especially when we were shopping for jewellery. He made us feel safe & had a great sense of humour.

Once again my sincere thanks & if you ever make it to Australia, you would be a most welcome guest at Lee & my home.

I must also thank you for the beautiful shawl that you gave me, I will treasure it always.

Many thanks & I hope to see you again.

Kind regards,
Kathy Cheetham

From: parmar24@hotmail.com
To: Anupama ; parmar24@hotmail.com ; Durjay - Compass Travels
Sent: Monday, December 03, 2007 9:26 PM
Subject: Our India Tour 27/11/07 to 3/12/07 - DR T Patel and Miss Manisha Parmar

Morning Anupama/Durjay

Its 4.20am and I can not sleep as I am in India timezone at present so I thought I would email you.

I wanted to say that both Dr Patel and I had a very good time in India last week. What you promised you delivered so thanks Anupama.  

Please find below some feedback of all our experiences and where we feel it would help your company when dealing with your clients. It is not meant to be critical more our opinions to add to your already surperb customer service.  

Meeting and greeting - this was superb.  All your representatives were excellent.  There ensured we were comfortable in each hotel. We did not have anyone meet us at Ajmer but this was fine.  We thought Anil (in Agra) was the best respresentative - very thorough, polite and went beyond our expectations.  Please send him our thanks.  

Hotels - in order of ranking excellent (1) to ok (5) 1 - Royal Orchid Jaipur
2 - Howard Park Plaza Agra
3 - Ritz Plaza Amritsar
4 - Connaught Delhi
5 - Mansingh Palace Ajmer

Tours and tour guides - each tour guide knew their area and history very well.  We learnt a lot about the places we visited.  Very well planned.  

The overall sightseeing was superb.  The guides were very friendly, clear and knowledgeable so please pass our thanks to them for this.  

Food - flawless - it was excellent and we have both put on half a stone in weight last week so we are off to the gym this week!....great food and excellent service  

We will definately be booking with you again.  To kick start our next trip (which may be in August next year) can you let me know the places worth seeing in and around Shimla?  

Once again, thank you for your service  

Isha
aka Manisha Parmar

From: mitchelltr@mac.com
Sent: Mon, 3 Mar 2008 18:58:33 +0000
To: varsha_compass@hotmail.com
Subject: Re: Mitchell /Kroeger trip


Dear Varsha,

Thank you for arranging such a wonderful trip for us. your staff were wonderful.

The guides in Varanasi and Jaipur were our favourite , so wonderful and looked after us.

The drive in Gwailor was excellent he even came to the magic show with us on our request !! we were very pleased!

We didn't manage to do our tour on the last day in Jaipur as it was going to be too far for us to travel in a day and then back to catch our flight so we went shopping which we wee very happy to do.

All the very best
Tammy Mitchell and family

From: bruce finne [mailto:brucefinne@yahoo.com]
Sent: Saturday, December 01, 2007 4:56 AM
To: Shweta
Subject: trip

Shweta

 We are back from our trip and I just wanted to thank you and Compass for all that you did to make our trip a great success.  All of the guides did a very good job of guiding us around the various cities and were so knowlegable about the sites and the history of India. Our driver was excellent both in his driving skills and in his care and consideration for us  throughout the entire time he was with us. 
Feel free to use this message to advertise your services or refer people to me for a recommendation. 

Thanks again.  Bruce